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Q. How much water does the C2000 produce?
A. In an average indoor environment*, the machine produces around 12 litres (3 gallons) per day. |
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Q. How much does it cost to operate?
A.
The amount of power used by the C2000 to produce and chill water costs about US$0.09 per litre (US$0.34 per gallon)**. |
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Q. What is Ozone?
A. Ozone is a powerful disinfectant and deodourising agent consisting of three oxygen atoms (called O3, or "Super Oxygen"). When circulated in water, Ozone effectively destroys bacteria, viruses and other micro-organisms immediately upon contact (including virulent organisms such as Cryptospyridium and Guardia). |
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Q.
Is Ozone safe to use?
A. Yes.
Ozone has been used in the water industry for over a century
as an effective and proven sterilisation agent. It is
approved by the U.S. Environmental Protection Agency and
is used in over 3,000 municipal drinking water installations
world wide. |
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Q. How is the C2000 good for the environment?
A. There is an estimated 3,100 cubic miles of water volume in the atmosphere at any given moment around the world, which Mother Nature constantly refills. The C2000 taps this virtually inexhaustible source of water without polluting the environment and without the hassles and costs of filling, storing and transporting water bottles. |
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Q.
What is the difference between condensation and
crystallisation?
A. Condensation
is the method used by dehumidifiers and other
water-from-air generators to extract moisture from the
air. Evaporator coils or plates are cooled to just above
zero degrees Celsius, causing water vapor to drop to its
dew point temperature (changing from a vapor state into
a fluid state suspended in the air as fine droplets or
mist). These water droplets condense on the evaporator
plates and run off into collecting tanks. Condensation
frequently holds impurities from the air such as sulphuric
acid (acid rain), carbonic acid (CO2), dust particles
(which water droplets form around), bacteria and many
types of viruses. All of these things go along with the
water when it condenses onto evaporator plates. Consequently,
the resulting water requires extensive filtration and
sterilization before it is fit for human consumption.
Crystallisation is the patented
process used by the C2000 Water Maker to generate
pure water from the air. With this system, moisture is
taken from a vapor state directly into a solid state with
water molecules being frozen into ice crystals, thereby
leaving behind dust and other pollution in the air. As
a result, the clean-up process is much less arduous. Water
is still processed through a sophisticated filtration
and sterilisation system, but fewer pollutants mean that
pure drinking water is produced more effectively. In addition,
maintenance and service requirements are minimized. |
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Q.
What is the meaning of relative humidity?
A. Relative
humidity measures the amount of water vapour present in
the air at a given temperature. |
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Q.
Will the C2000
dry out the air?
A. No.
The internal microprocessor not only monitors all functional
aspects of the machine, but also keeps track of conditions
in the surrounding environment. Water production stops
when the amount of moisture in the air drops below 4 grams
of water per 1 kilogram of dry air. This ensures that
a comfortable level of humidity remains in the air. |
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Q.
Will the C2000 operate in dry
climates?
A. The machine operates in all climates that contain at least 4 grams of water per 1 kilogram of dry air. The C2000 extracts consistent quantities of water from the surrounding environment over a wide range of ambient conditions. Please reference the following chart for further details:
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Q.
What is the C2000’s expected
life span?
A. With
normal use in an average indoor environment*, and with general maintenance
performed as stated in the owner’s manual, the machine
will last about 10 years. |
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Q.
How often should the filters be changed?
A. For
an average office or home environment, the 5-micron (nominal)
sediment filter should be changed once every six months,
and the 1-micron (absolute) sediment filter once per year.
Environments with excessive dust or other pollutants in
the air may require more frequent filter changes. Please
consult your local distributor for further details. |
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Q.
What do I do if the machine breaks
down?
A. Contact
your local distributor or service agent as listed in the
start-up pack. |
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Q.
How can I arrange to have a C2000 Water Maker delivered to my office, home, or other location?
A. Your may contact
one of our distributors, enquire with our regional office (Asia Pacific),
or send your request via our online Contact Form. One
of our representatives will gladly assist you. |
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Q.
How do I express interest in distribution?
A. Contact
our regional office (Asia Pacific), or send your request via our online Contact
Form. An appropriate representative will contact you with
further details. |
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*Average indoor environment: 21° - 24°C (70° - 75°F), 40 - 60% relative humidity.
**Cost may vary depending on local electricity rates.
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Water production range 
Outside production range 
Standard office environment